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"Education is the most powerful weapon which you can use to change the world”
– Nelson Mandela

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Test Chapter 2, 3, 4

Test Chapter 2, 3, 4

Q Name: PLEASE FOLLOW DIRECTIONS CAREFULLY—THEY ARE SIMILAR TO THOSE GIVEN IN YOUR ACTIVITIES DONE FOR THESE CHAPTERS (consult your homework “corrections” before completing this test). Please be sure to use your own wording for each answer rather than copying material directly. Part of the grading will include proper use of grammar, spelling, punctuation, etc. EACH RESPONSE IS WORTH 3 POINTS—AND THEY ADD UP QUICKLY! 1. Chapter 2 explores the communication process (diagram on page 37) that included five steps (one of these was “the sender has an idea”). Name another one of these steps – Describe what that step is all about- 2. Communication noise (see p. 37 and 38)occurs only with the sender in the communication process.- includes only environmentally produced sounds that prevent the message from being transmitted.- is anything that interrupts the transmission of a message- describes the medium over which the message travels- Revise the following two sentences to stress audience benefits and the “You” view (Ch. 2) 3. Tuesday is the only day that we can promise quick response to purchase order requests; we are swamped the rest of the week. 4. Because we need more space for our new inventory, we are having a two-for-one saleRevise to stress positive, courteous language (Ch. 2) 5. You failed to specify the color of blouse that you ordered.

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The sender encodes the messagesThis step mostly involves the encoding of the communication process. It tries to convert the ideas into words or gestures that help in conveying the meaning. It can be said that the only issue in communication verbally is that words can have a different meaning for different people around us. It becomes very easy to misunderstand, and so the skilled communicators try to choose some of the concrete words.